CANCELLATION & 

PAYMENT POLICY

Divine Doggie Daycare (herein after referred to as "DDD") pet sitting services accept cash, PayPal or Venmo , or personal check (in reference to the latter, only if agreed upon in advance; there will be a $35.00 charge for all returned checks) as payment. Payment is due prior to the beginning of any services scheduled. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice. If Client requests to extend service, the Client guarantees payment at the same rate for all services provided upon return. Past due balances will incur a late charge of $20 will continue to be accrued monthly until the balance is paid in full.

Payment and Cancellation Policies for Services

For clients who book overnight service in MY HOME, payment in full is required within 72 hours of booking. DDD is limited in the number of overnights so please note clients are booked on a first come first served basis.

We understand that plans can change. We do not charge for cancellations with adequate notice. For any service cancelled with less that a full 12 hours notice from the start of the visit time window, payment is required in full. For any visit cancelled with less than a complete 48 hours notice from the start of the visit time window a $5 per visit, cancellation fee will apply.

For overnight bookings in MY HOME, cancellations within six-weeks will receive a 100% refund. There will be a 50% refund of deposit if services are cancelled with three-week notice. If cancellation occurs with less than three-week notice, there is no refund of the deposit. For early returns, no refunds or credits will be issued.

Holiday Surcharges and Additional Rates

Please note that there is an additional holiday surcharge on holidays. For pet sitting, please add $10 extra per visit on the holidays listed below.

• New Year's Eve and New Year's Day

• Easter Sunday & Easter Monday

• Memorial Day Weekend

• Independence Day Weekend

• Labor Day Weekend

• Thanksgiving Day & the day after

• Christmas Eve & Christmas Day

ADDITIONAL FEES:

One-time initial "Meet & Greet": $25 (30-60 minutes)


ALL changes in schedule must be made by calling 802-289-2904. Texting, emailing and Facebook Messaging cancellations are not considered an acceptable means of cancellation as reception can be unreliable and, at best, intermittent.


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